IT support
Microsoft 365 and Google Workspace administration, staff starters and leavers, devices, email and backup checks for UAE businesses without their own IT department.
In a Dubai office of ten or twenty people, IT support rarely means servers. It means a new hire who cannot log in on day one, a shared inbox that keeps losing permissions, a laptop that has not updated in months, and a former employee whose account is still active. We provide hands on IT support for small and medium businesses in the UAE, centred on the cloud tools most of them already pay for: Microsoft 365 and Google Workspace.
This is part of our IT services. It works best alongside cyber security basics and a clear cloud services plan.
What we look after
Our IT support for Dubai teams means named, repeatable tasks rather than a vague promise to “handle IT”.
Users, groups, licences, shared mailboxes, calendars and admin roles in Microsoft 365 or the Google Admin console, kept tidy so you only pay for licences people use.
Mailbox setup, aliases, forwarding rules, signatures, and the DNS records that let your domain send and receive properly, including SPF and DKIM.
Laptop and phone setup, operating system updates, disk encryption settings, and a simple register of who has which device.
Multifactor authentication for every user and, in Microsoft 365, checking whether security defaults or Conditional Access fit your licences.
Confirming what is backed up, where it goes, and whether a file or mailbox can actually be restored when someone needs it.
Help with sharing, Teams or Meet, mobile email and the small problems that eat into a working day.
Starters and leavers
The most valuable IT support task for a small company is also the most neglected: what happens when someone leaves. Microsoft’s documented process starts by stopping the person signing in, then saving mailbox contents, wiping and blocking company data on their mobile device, forwarding email or converting the mailbox to a shared one, and giving a colleague access to their OneDrive and Outlook data. Microsoft notes that after an account is deleted, that OneDrive and Outlook content is kept for 30 days.
Google Workspace has a similar trap. An admin can transfer a leaver’s Drive files to someone else in the organisation, but Google does not support transferring ownership to an external account, so the transfer belongs before deletion; files cannot be moved from a deleted user unless that user is restored first.
Starters
Without proper IT support, Dubai onboarding goes wrong in small ways: the new starter shares a colleague’s login for a week, is added to the wrong groups, or never enrols in multifactor authentication. We build a short standard setup for your company so each new account looks the same, with the right licence, groups, shared drives and signature from the start.
If your staff also publish to the website, we coordinate CMS access with our website maintenance team so logins are created and removed in the same process.
Devices and email
Neither needs expensive tools, but both are areas where IT support for a Dubai office needs someone to check regularly.
Microsoft’s lifecycle listing for Windows 10 Home and Pro gives 14 October 2025 as the end of support, with version 22H2 as the last release. A machine still running it is no longer receiving the regular monthly security fixes it once did. We identify those devices and plan upgrades or replacements with you, rather than discovering them after a problem.
Google’s email sender guidelines have required every sender to Gmail accounts to set up SPF or DKIM since February 2024, with stricter rules, including DMARC, for bulk senders. If your invoices or quotes are going to spam, the domain records are the first thing we check. Campaign sending is handled by our email marketing team.
A quiet risk for a Dubai company without proper IT support is that knowledge of the setup lives in one person’s head. As part of IT support we build and maintain a plain register of your systems: which domain registrar holds your domain, where DNS is managed, which admin accounts exist and who controls them, which licences you pay for, which devices are issued to whom, and where backups go. Each change we make is logged against that register with the date and the reason.
The register belongs to you. If you later hire an internal IT person or move to another provider, they start with an accurate picture instead of a guessing game, and nothing depends on us staying involved.
Clear expectations
For our IT support in Dubai, you should know before signing what is included, what is agreed case by case, and what we do not do.
| Included in a monthly scope | Agreed separately in the proposal | Not offered |
|---|---|---|
| User, licence and mailbox changes; starters and leavers; update and backup checks; everyday questions | Migrations between platforms, office moves, bulk device rollouts, whether any task needs a visit on site | Service level agreements, round the clock cover, hardware repair, formal security certification |
A backup is not the same as a cloud subscription. Deleted data in Microsoft 365 and Google Workspace is only recoverable for limited periods, so we check your retention and backup settings rather than assuming they exist.
From the blog
Straight answers
Yes. We administer both, and some clients have a little of each after years of ad hoc decisions. Part of the first review is deciding whether that mix still makes sense.
We do not sign service level agreements or promise response times. The hours we cover and the way you raise requests are written into the proposal, and we are upfront if a task needs a specialist.
Our support centres on accounts, configuration, updates and settings. For physical repairs or warranty claims we help you work out what is wrong and who to contact, usually the manufacturer or the reseller you bought from.
Yes. The global or super admin account stays under your control, and we work through a separate admin account you can disable at any time.
It can be a monthly arrangement or a one off clean up. Either way you receive a fixed written quote, scoped to your brief, before any work starts.
Sources
Fixed price, in writing
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