Promotional SMS rules in the UAE: TDRA policy, telemarketing rules and consent records
What UAE law and TDRA policy actually require before a business in Dubai sends a promotional text, and the records you should keep.
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Who needs a permit to post adverts on social media in the UAE, what the media law's Executive Regulation says every advert must do, and the checks a brand should run before it pays a creator.

Anyone who publishes advertising on social media in the UAE, paid or unpaid, falls under a federal permit system. As of September 2026, UAE residents apply to the National Media Authority for an individual advertiser permit, and visitors on a visit visa need a separate temporary permit that is applied for through a licensed UAE advertising agency.
The permit is only half the picture. The Executive Regulation of the UAE media law sets out what every advert must and must not do, from clear labelling to disclosing commercial relationships, and some sectors need a further approval before an advert runs. Brands in Dubai that pay creators are directly exposed to all of it.
Key points
This guide summarises UAE legislation and National Media Authority pages as read on 14 September 2026. It is general information for marketers, not legal advice. Confirm your own position with the Authority or a UAE lawyer.
Many older guides still refer to the UAE Media Council. The National Media Authority’s own FAQ describes it as a federal public authority established under Federal Decree Law No. 11 of 2025, and the individual and visitor permit services are now listed on nma.gov.ae. The underlying rules have not moved: they sit in Federal Decree by Law No. 55 of 2023 Regulating Media, which took effect on 1 December 2023, and in its Executive Regulation, Cabinet Resolution No. 68 of 2024, which took effect on 31 October 2024.
When you read a contract, a platform policy or an agency proposal that names the Media Council, it is usually referring to the same UAE advertiser permit. The practical step is to ask for permit details that can be checked against the Authority’s current system rather than relying on a screenshot from an older portal.
The law is written broadly. Article 12(2) says permits are issued to the natural person who provides advertising or media content, for or without compensation, on social media and other modern technical means. The Authority’s service description repeats the same idea: publishing advertising and media content through social media accounts, websites or other digital platforms, whether paid or free.
Three consequences follow for marketers in Dubai:
Article 12(5) exempts certain platforms from the separate licence in Article 12(1), such as government bodies and accredited schools and universities. That clause concerns organisational digital media activities, not individual creators. Some commentary also describes an exemption for owners who promote their own business on their own accounts. We could not find that exemption in the law, the Executive Regulation or the Authority’s service pages as of September 2026, so treat it as unconfirmed and confirm your UAE advertiser permit position directly with the Authority before relying on it.
The Authority publishes two separate UAE advertiser permit services, and the differences matter when a brand flies in a creator for a launch or an event in Dubai.
| Point | Individual permit (residents) | Visiting individual permit |
|---|---|---|
| Who applies | The individual, through the Authority’s electronic services | Submitted through a licensed advertising agency in the UAE |
| Conduct | Good conduct; no felony or dishonesty conviction unless rehabilitated | Same conduct condition, plus full legal capacity |
| Age | Not stated on the service page we reviewed | At least 18 years old |
| Training | Completion of the Authority’s training programme on media laws | Not listed as a condition |
| History | No previously cancelled permit and no outstanding dues to the Authority | Not listed |
| Documents listed | Digital ID, passport, personal photo, commercial licence | Digital ID, passport, personal photo, commercial licence |
| Validity | Set by the Authority for the permitted activity | Three months, extendable to no more than six months in total |
| Processing time listed | Three working days | Three working days |
Conditions and documents as listed on the two National Media Authority service pages, accessed 14 September 2026. Check the pages again before each application, since service conditions can change.
For a visiting creator, the agency route for the UAE advertiser permit is the step brands most often miss. If your campaign relies on someone arriving on a visit visa, plan the permit application before travel is booked, and confirm that the permit dates cover every planned post, including any content published after the visit.
Under the UAE advertiser permit framework, Article 20(2) of the media law requires every advertiser to include something in all advertising material that explicitly and clearly shows it is an advert. Article 20(4) leaves the detail to the Executive Regulation, and Article 33 of Cabinet Resolution No. 68 of 2024 supplies it. It applies to individuals, entities and media institutions, including those in media free zones. In summary, adverts must not:
Two further clauses shape how sponsored posts are made. Clause 6 says adverts must be clearly identified and separated from editorial and other content by clear boundaries. Clause 7 says that where an advert implies the advertiser promotes or endorses a product or service, the advertiser must clearly disclose any financial return received through a commercial relationship with the owner of that product or service. Clause 8 adds rules on using the UAE flag, emblem, symbols and national anthem.
A creator saying “I love this” about a brand that pays them is exactly the situation clause 7 is written for.
In practice that rules out common habits: a label buried among hashtags, a disclosure only in the second slide of a carousel, or a spoken endorsement with no mention of the relationship. It also puts claims like “the best clinic in Dubai” or “the only place to get this” at risk, because exclusivity and exaggeration are listed separately from outright falsehood.
Clause 10 of Article 33, alongside the UAE advertiser permit rules, requires approval from the relevant authority, and compliance with its requirements, for adverts in these areas:
The regulation does not name the relevant authority for each sector, because that depends on the activity and the emirate. For a Dubai brand the practical question to answer before a creator campaign starts is simple: which regulator licenses our activity, and does it require approval of advertising content? A creator’s permit does not replace that approval, and a clinic or developer that runs creator content without it carries the exposure itself.
The Executive Regulation’s content standards also apply. Article 28 requires that advert content respects the culture, identity and values of the UAE, takes the age rating system into account and respects children’s rights. The Authority’s published media content standards add rules on privacy, public morals and misleading information.
Article 12(6) of the law makes the party responsible for a digital media activity accountable for what is published through it, whether or not that activity is permitted. Cabinet Resolution No. 42 of 2025 sets administrative fines for breaches of the law and its regulation, applies inside free zones too, and allows fines to be doubled for a repeat violation within one year. For brands, the safest assumption is that a non compliant campaign is a problem for everyone involved in it, so the UAE advertiser permit sits alongside these obligations, not instead of them.
This is the order we work through before a creator agreement is signed:
If a campaign also reuses creator content as paid ads, run the same checks again. A partnership ad shown to a much wider audience is still an advert under the same rules, and it will also go through the platform’s own ad review.
The typical problems are practical rather than legal puzzles. Picture how easily they happen: a brand confirms a permit at the start of the relationship and never checks it again. A visiting creator posts from the airport on the way out, after the visit that the permit was planned around. A clinic approves a script with the phrase “no side effects” because the creator used it naturally. A restaurant’s gifted meal post carries no label because nobody thought of it as an advert.
Each of these is fixed by process: a brief that states the disclosure and the forbidden claims, a contract that makes permit validity a warranty, and someone on the brand side who checks the live post. Our influencer marketing page explains how we shortlist creators and structure those agreements, so this guide does not repeat it.
We plan creator campaigns for brands in Dubai and across the UAE with UAE advertiser permit, disclosure and sector checks built into the brief rather than added at the end. Captions and scripts can be drafted by our social media copywriting team with the claims review already done, and approved creator content can run as ads through our social media advertising service. If the campaign sends people to WhatsApp, read our guide to WhatsApp marketing rules for UAE businesses as well.
We do not keep influencers on staff and we are not a law firm. For wider planning across channels, see our digital marketing services or send a brief for a written fixed price proposal, usually within 45 minutes during business hours.
Straight answers
The media law and the National Media Authority's service description both cover advertising content provided for compensation or free of charge. Payment in products, a hotel stay or a meal does not take a post outside the permit framework. Treat gifted content that promotes a brand the same way as a paid post.
The texts we reviewed do not set out a specific rule for employees, and the permit provision is written around any natural person who provides advertising content. If a staff member promotes your products to their own following, ask the Authority or a UAE lawyer before assuming no permit is needed, and make sure every such post is labelled as advertising.
The Authority's service pages list a processing time of three working days for both the resident and the visitor permit, once a complete application is submitted. Build extra time into campaign plans in case documents are missing or the application is referred back.
The UAE permit is issued under UAE law and this guide covers only UAE rules. Other countries can regulate social media advertisers in their own way, so a campaign that targets several markets needs a separate check for each one.
Cabinet Resolution No. 42 of 2025 sets administrative fines for breaches of the media law and its Executive Regulation, and allows a fine to be doubled if the same violation is repeated within a year. The law also makes the party responsible for a digital media activity accountable for what it publishes. Your contract should say who carries which obligation, and a lawyer should review it.
Sources
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